TGHosting Terms of Service

The use of services from TGHosting.net, [hereafter referred to as "TGHosting"] constitutes agreement to these terms.

1.) Account Setup / Email on file

We will setup your account after we have received payment and we, and/or our payment partner(s), have screened the order(s) to assure the validity of all information and to prevent fraudulent purchases. It is your responsibility to provide us with an email address which is not located at the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account without refund. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.

2.) Content

All services provided by TGHosting may only be used for lawful purposes. The laws of the United States of America apply to all accounts.

The customer agrees to indemnify and hold harmless TGHosting from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account without refund. If you believe that your copyright or trademark is being infringed upon, please contact us with the information required.

Examples of unacceptable material on all accounts include:

IRC Bots, Proxy Scripts / Anonymizers, Pirated Software / Warez, Image, Filedump, or Banner-Ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), Topsites, Commercial Audio Streaming (more than one or two streams), Escrow, High-Yield Interest Programs(HYIP) or related sites, Investment sites (FOREX, egold exchange), sale of any controlled substance without prior proof of appropriate permit(s), AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs, lottery sites, muds / rpg's, hate sites, hacker focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forums and or websites that distribute or link to warez content is prohibited.

We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice or recourse.

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services without refund. All abuse issues must be dealt with via our customer support system and will have a response within 48 hours.

If in doubt regarding the acceptability of your site or service, please contact us through our customer support system and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child graphy or content perceived to be child graphy. Any site found to host child ography or linking to child ography will be suspended immediately without notice, recourse or refund. Violations will be reported to the appropriate law enforcement agency.

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

TGHosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

TGHosting reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of TGHosting.

4.) Payment Information

You agree to supply appropriate payment for the services received from TGHosting, in advance of the time period during which such services are provided. You agree that until and unless you notify TGHosting of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal.

TGHosting reserves the right to change the monthly payment amount and any other charges at anytime.

5.) Backups and Data Loss

Your use of the service is at your sole risk. TGHosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on TGHosting servers.

6.) Cancellations and Refunds

TGHosting reserves the right to cancel the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services witout recourse or refund.

7.) Upgrades and Downgrades

Upgrades and Downgrades are free of charge. We do however require they follow specific guidelines.

7a.) Upgrades:

To upgrade your service you must purchase a new service subscription for the new desired level.
The current subscription will then be automatically cancelled by TG Hosting and the remainder of your current charge will be refunded at a rate determined by a pro-rating of the remaining time for your old service.

7b.) Downgrades:

To downgrade your service you must purchase a new service subscription for the new desired level. The current subscription will then be automatically cancelled by TG Hosting but the current level will be allowed to run until expiration before the downgrade will be put into effect. We do not refund for downgrades

8a.) Resource Usage

User may not:

a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
h) Run cron entries with intervals of less than 15 minutes

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")

8b.) INODES

The use of more than 50,000 inodes on any shared account may potentially result in suspension. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid overusage. Every file on your account uses up 1 inode.

Simply exceeding the limit does not constitute grounds for suspension however accounts that constantly create and delete large numbers of files on a regular basis or causing file system damage may cause your account to be flagged for review.

9.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

10.) Uptime Guarantee

The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.

11.) Price Change

The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on TGHosting.net, and the right to increase the amount of resources given to plans at any time.

12a.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold TGHosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against TGHosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless TGHosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with TGHosting; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from TGHosting's server.

12b.) Arbitration

By using any TGHosting services, you agree to binding arbitration. If any disputes or claims arise against TGHosting or its subsidiaries, such disputes will be handled by an arbitrator of TGHosting's choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.

13.) Disclaimer

TGHosting shall not be responsible for any damages your business may suffer. TGHosting makes no warranties of any kind, expressed or implied for services we provide. TGHosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by TGHosting and its employees.

14.) Disclosure to law enforcement

TGHosting may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

15.) Changes to the TOS

TGHosting reserves the right to revise its policies at any time without notice.